Privacy Policy

1. Introduction

At tsimailcenter.com (“we,” “us,” or “our”), we are committed to protecting and respecting your privacy. Safeguarding your personal data is a core priority, and we strive to uphold the highest standards of data protection in accordance with all relevant laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). This Privacy Policy outlines how we collect, use, and protect your personal data when you interact with our website and related services.

2. Scope of This Policy and Data Controller Role

This Privacy Policy applies to your use of tsimailcenter.com and any communications or services provided through the site. We act as the data controller with respect to the personal data collected through our website. As the data controller, we determine the purposes and means of processing your personal information and are responsible for ensuring that such processing complies with applicable data protection laws.

3. Categories of Personal Data Processed

We collect and process the following categories of personal data:

a. Usage Data
Includes data such as your IP address, browser type and version, operating system, referral source, device identifiers, visits, page views, session durations, and navigation paths used while browsing our site.

b. Account Data
Includes data you provide when creating an account or making a purchase, such as your full name, shipping and billing address, email address, and phone number.

c. Profile Data
Includes information related to your preferences, past orders, behavioral interactions, and product interests recorded through your engagements on tsimailcenter.com.

d. Communication Data
Includes records of correspondence through contact forms, customer support tickets, live chat, email exchanges, or other communications with us.

e. Technical Data
Includes data about the devices and systems you use to access our website, including but not limited to device model, operating system, browser type, time zone settings, and platform information.

f. Transaction Data
Includes details about payments made, transaction amounts, delivery details, tracking numbers, method of payment (excluding full payment card information), and purchase history.

g. Preference Data
Includes your communication preferences, marketing and newsletter opt-ins, interests selected during onboarding or surveys, and cookie consent choices.

4. Legal Bases for Processing Personal Data

We process personal data based on the following lawful grounds:

– Performance of a Contract: When processing is required to fulfill a contractual obligation, such as delivering products or services you purchase.
– Legitimate Interests: When necessary for the operation, improvement, or security of our website and business, provided these interests are not overridden by your rights and freedoms.
– Consent: With your explicit opt-in consent, particularly for marketing communications and placement of non-essential cookies.
– Legal Obligation: When processing is required to comply with laws or regulations applicable to our business operations.

5. Your Rights Under Data Protection Law

As a data subject, you have the following rights, which you may exercise at any time:

– Right to Access: You may request a copy of your personal data we hold.
– Right to Rectification: You may request corrections to any inaccurate or outdated personal data.
– Right to Erasure: You may request deletion of your personal information, where allowed under legal grounds.
– Right to Restriction: You may restrict the processing of your data in certain circumstances.
– Right to Data Portability: You may request transmission of your personal data to another service provider in a structured, commonly used, and machine-readable format.
– Right to Object: You may object to the processing of your data based on legitimate interests or for direct marketing purposes.

To exercise any of the above rights, please contact us at [email protected].

6. Security Measures

We have implemented rigorous technical and organizational measures to protect personal data, including but not limited to:

– Strong encryption protocols (HTTPS, SSL/TLS) for data transmission;
– Role-based access restrictions and account authentication controls;
– Regular data backups and disaster recovery plans;
– Employee training and confidentiality agreements;
– Monitoring and auditing systems for unauthorized access.

7. International Data Transfers

We may transfer your personal data to countries outside the European Economic Area (EEA) or your country of residence. In cases where the destination country does not offer an adequate level of data protection, we implement appropriate safeguards such as Standard Contractual Clauses approved by the European Commission or rely on comparable mechanisms recognized by applicable law to ensure lawful data transfer and protection.

8. Data Retention

We retain personal data for no longer than necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting obligations. Specific retention periods include:

– Account and Transaction Data: Retained for seven (7) years after the termination of the user relationship to comply with accounting and tax laws.
– Communication Data: Retained for two (2) years for reference in support cases unless required longer by legal obligations.
– Preference and Cookie Data: Retained for twelve (12) months from last user interaction or consent update.

At the end of these periods, data is securely deleted or anonymized.

9. Cookie Policy

Our website uses cookies to provide a functional, secure, and optimized browsing experience. Cookies fall under the following categories:

– Essential Cookies: Necessary for core functionality such as account login and transaction completion.
– Functional Cookies: Enhance site usability, such as remembering login sessions or preferences.
– Analytics Cookies: Help us analyze traffic patterns and usage behavior through aggregated, anonymized statistics.
– Performance Cookies: Monitor and optimize page load times and other performance metrics.

10. Cookie Management and Compliance

Upon your first visit to tsimailcenter.com, and regularly thereafter, we present a cookie consent banner compliant with GDPR and CCPA requirements, allowing you to manage your cookie preferences in real time. You may withdraw or modify consent at any time through our cookie settings interface or your browser options.

Do Not Track (DNT) signals and Global Privacy Control (GPC) preferences are respected to the extent technologically feasible.

11. Children’s Privacy

tsimailcenter.com does not knowingly collect or solicit personal information from individuals under the age of 13. If we become aware that such data has been inadvertently collected, we will take immediate steps to delete it from our systems. Parents or legal guardians who believe that we may have collected data from a child under 13 may contact us at [email protected].

12. Policy Updates and User Notifications

We may update this Privacy Policy from time to time to reflect changes in legislation, technologies, or our practices. Material changes will be communicated via appropriate channels, including but not limited to email notifications, prominent banners on our website, or updated notices within user dashboards.

We encourage you to review this Privacy Policy regularly to remain informed about how we are protecting your information.

13. Contact Information

If you have any questions or concerns regarding this Privacy Policy or the way your personal data is handled, you may reach out to our Data Protection Officer at:

Email: [email protected]
Website: https://www.tsimailcenter.com

We are committed to full compliance with applicable privacy regulations, including the GDPR, CCPA, and other regional frameworks. Please do not hesitate to contact us with any requests, complaints, or questions concerning your privacy rights.